Terms & Conditions


Readings booked with Clear-Connections.co.uk are to be paid in ADVANCE via PayPal. A booking reference and time slot allocated will be given to you at the time of booking. Clear-Connections.co.uk will carry out the reading at the time stated and via a telephone call.

Readings must be booked through allocated time slots therefore should you wish to book a forty minute reading then two twenty minute slots must be booked together. Readings can be booked in advance or several readings can be booked at the same time using the booking system provided. The time limit of one hour per reading can be booked, readings cannot be booked for longer than this however advance bookings for future readings can be made however this cannot be on the same day. Time slots can be booked for friends and family from the same account however it must be specified that this is for someone else on checkout of the payment otherwise the reading will be refunded and the slot cancelled.

Excessive callers or customers seeking daily readings will be discouraged from doing so. Readings are solely to be used as a guide and not relied upon to make decisions based on work family or life matters. Readings are given for entertainment purposes and therefore Clear-Connections.co.uk can not be held responsible for personal choices based on what was disclosed in the reading. Clear-Connections.co.uk reserves the right to terminate a reading or to refuse a reading if callers are excessive or appear to be reliant on information given to them at the time of the reading. Callers making daily bookings will be advised of this and directed elsewhere if appropriate. Customers wanting daily input are advised to use the chat forum or daily question option. Any reading that is refused by Clear-Connections.co.uk will be refunded in full via PayPal

Please do not be abusive to our staff, if callers become abusive to readers then the call will be terminated and no refund will be given. Abusive callers will be barred from using the service on future occasions and should the call be of a threatening nature then your details may be passed to police dependant on the severity of the threat. Abuse including swearing, shouting, name calling, making aggressive comments about the reading or reader or being generally unpleasant will result in your reading being terminated and no refund for the time left.

If you are unhappy with your reading please inform the reader within the first five minutes of the call, on rare occasions a connection cannot be made and therefore the reader will inform you that he/she cannot make a psychic connections and will give you further options. If this is the case you will either be offered another reading with someone else or a refund dependent on if the reading has not gone over the five minute cut off point. Should you have a full reading and feel you are unhappy for any reason you can contact us through the customer service email and we will review your complaint. Please note that readings given are for entertainment purposes only and not intended to be factual advice that can be relied upon. Refunds cannot be given when the reading has taken place and you have accepted the reading in good faith.

Should the call be disconnected due to a service error then another full reading will be offered in replacement or a refund will be offered

If you feel you have been treated unfairly then please contact us on our customer service email and we will endeavour to come to a resolution with you.

Face to face readings can be paid for in advance or on the day of your reading. If paid for in advance and you cannot make your appointment please give 24 hours’ notice to cancel or amend if 24 hours is not given no refund will be issued.

Cancellation or no contact on the tie slot of your reading will result in you losing that time slot and another reading will progress at the next slot. If readings commence late no amendment to the time slot can be made unless specified by Clear Connections. If there is no other reading booked at the time slot after on occasions you will be able to adjust the time slot. If calls are made late and there is another reading booked your reading will only commence and end at the end of the allotted time. If you wish to cancel or amend a reading please give 24 hour’s notice. If you do not call at your allotted time then no refund will be given. In the event of Clear-Connections.co.uk having to cancel a time slot you will be notified and another slot will be issued. If you do not want this time slot then a refund will be offered. As we are aware that unforeseeable events occur dependant on the nature of this we will on occasions offer you another slot if your circumstances are genuine and you missed a slot sue to an emergency, illness or technical fault with a telephone connection.

Callers must be 18 or over and have bill payers permission

At no point will permission be granted to copy publish or use information or evidence from the site. Sharing of photos or stories is prohibited as is use of these on other websites and solely for the use of Clear Connections. Should we wish to publish photos or stories on Facebook or twitter we will seek your permission to do so and cannot be responsible for public comment or messages received. We will constantly monitor social media pages and if inappropriate comments are written these shall be removed and the person blocked from making further comments

Clear-Connections.co.uk cannot take responsibility for actions taken based upon that reading, readings are used a guide and for entertainment purposes only and cannot be relied upon when making decisions and this is solely the responsibility of the recipient of the reading.

In the event of internet or email server failure Clear-Connections.co.uk will inform you that the delivery of your email may be delayed. If such a failure occurs for a long period (7 days or more) you will be refunded for your purchase via PayPal

Feedback is always welcome however please refrain from being abusive or unpleasant. Customers sending abusive emails will be barred and blocked from using the service

If you are unhappy with your reading please contact Clear-Connections.co.uk within 24 hours of receiving your email reading contact after this time will result in issues not being resolved and no further readings can be offered.

Facebook & Twitter

We ask you to be respectful of other users and not to make comments that are hurtful unpleasant or abusive to other members.

Feedback can be critical however must be appropriate and polite

Any users making abusive comments will be barred and comments removed. Clear-Connections.co.uk monitors all posts and messages and reserves the right to remove any messages.

All posts will be screened before publishing anyone wishing to post to the pages must send posts through direct message.
Online Readings

Limited license. The materials used and displayed on the Sites, including but not limited to text, software, photographs, graphics, illustrations and artwork, video, music and sound, and names, logos, trademarks and service marks, are the property of About or its affiliates or licensors and are protected by copyright, trademark and other laws. Any such content may be used solely for your personal, non-commercial use. You agree not to modify, reproduce, re-transmit, distribute, disseminate, sell, publish, broadcast or circulate any such material without the express written permission of Clear-Connections.co.uk or the appropriate affiliate.

About grants you a personal, non-exclusive, non-transferable, revocable license to use the Sites for non-commercial purposes subject to these Terms of Use. You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part without our express written consent. Any use of the Sites not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark and other laws.